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Price audits and RFQs run by agents

A team of agents compares public prices with those agreed with OTAs and answers incoming RFQs.

Client
International hotel chain
Industry
Travel and hospitality
Lines
Agents and models
Status
In production

The challenge

Checking that the prices published on online travel agencies (OTAs) matched what had been agreed was manual, slow and error-prone work. At the same time, the sales team spent many hours answering repetitive requests for proposal (RFQs).

What we did

  • An audit agent that checks public prices against the agreements with each OTA and generates automatic alerts and suggestions.
  • An agent that answers incoming RFQs by reusing rates, terms and the history of previous responses.

Outcome

Price auditing takes 90% less time, and 98% of the human errors in the manual process are avoided.

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